Welcome, how can we help you?
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1. What products does Deytech sell?
Deytech supplies solar and energy products for residential and commercial applications. Our range may include solar inverters, lithium batteries, solar panels, complete solar systems, backup power equipment, and related electrical and solar accessories.
Product availability, specifications and manufacturers may change over time. Please refer to the individual product page for the latest information about each product.
2. Do you sell complete solar systems?
Yes. Deytech offers complete solar system packages that can combine components such as solar panels, inverters, batteries, electrical protection equipment and other required components.
Some packages may also include installation and a Certificate of Compliance (COC), where specifically stated on the relevant product page or quotation.
Please check the What’s Included section of the specific system before placing your order.
3. Do you provide solar installation?
Installation is available for applicable solar system packages where stated on the product page or quotation.
Solar installation requirements can vary depending on the property, existing electrical infrastructure, equipment location, roof structure, cable routes and other site-specific factors.
If additional work is required outside the agreed installation scope, we will communicate the requirement and any applicable additional cost before proceeding where reasonably practicable.
4. Do your solar systems come with a warranty?
Yes. Products supplied by Deytech may carry manufacturer warranties.
The warranty period depends on the specific product, manufacturer and model. Different components within the same solar system may also have different warranty periods.
Where a product listing states a warranty period, such as a 10-year manufacturer warranty, the warranty remains subject to the applicable manufacturer’s terms, conditions and exclusions.
For more information, please see our Warranty Policy and the warranty documentation applicable to the product.
5. How long does delivery take?
Delivery times depend on the product, destination, availability, courier and any special handling requirements.
Orders are processed according to our Shipping & Delivery Policy, and applicable delivery information and charges are provided during the purchasing process.
Once an order has been dispatched, tracking information may be provided where available.
For large solar systems or equipment requiring special handling, delivery arrangements may differ from standard parcel deliveries.
6. Do you deliver across South Africa?
Yes. Deytech supplies products to customers across South Africa, subject to product availability and delivery arrangements.
Delivery charges may depend on factors such as:
- Delivery location
- Product weight and dimensions
- Quantity ordered
- Courier requirements
- Special handling requirements
The applicable delivery charge will be communicated during the purchasing process where available.
7. Can I return a product if I change my mind?
Standard products may generally be eligible for a return within the applicable return period, subject to the conditions in our Refunds & Returns Policy.
Products should generally be returned unused, in suitable condition and with their original packaging and accessories where reasonably possible.
Certain products or services may have different return conditions, particularly products that have been specially configured, sourced, installed, commissioned or modified.
Customers should contact Deytech before returning a product.
8. What happens if my product arrives damaged or is faulty?
If your order arrives damaged, incorrect or appears to be faulty, please contact Deytech as soon as reasonably possible.
Please provide your order details together with photographs or other information showing the issue where possible.
We will assess the matter and determine the appropriate next step, which may include a return, repair, replacement, refund or warranty assessment depending on the circumstances and applicable consumer rights.
Please do not attempt to repair electrical or solar equipment yourself if doing so could create a safety risk or affect the manufacturer’s warranty.
9. Can you help me choose the right solar system?
Yes. We can provide product information and assist with general enquiries about our solar and energy products.
The correct system depends on factors such as:
- Electricity consumption
- Peak load requirements
- Essential appliances
- Desired backup duration
- Solar generation requirements
- Battery capacity
- Available installation space
- Existing electrical infrastructure
- Budget
For more complex installations, a suitable site assessment and professional technical evaluation may be required.
Solar production, savings and backup performance can vary according to individual site and usage conditions.
10. How can I contact Deytech?
You can contact Deytech using the following details:
Deytech
Email: info@deytech.co.za
Phone: +27 79 214 1701
Business Address:
6 Wenning Street
Thalmen
Cape Town, 7530
Western Cape
South Africa
Business Hours:
Monday–Friday
08:00–17:00 SAST
We are happy to assist with product enquiries, orders, delivery, installation and warranty-related questions.