Shipping & Delivery Policy
Last Updated: September 2026
At Deytech, we are committed to providing reliable, transparent, and efficient delivery services to customers throughout South Africa. This Shipping & Delivery Policy explains how we process, prepare, dispatch, and deliver orders placed through our online store.
Please review this policy before placing an order. The shipping charges and estimated delivery information displayed during checkout will be the most accurate information applicable to your specific order.
1. Shipping Coverage
Nationwide Delivery
Deytech delivers products to residential and commercial addresses throughout South Africa, subject to courier availability and the accessibility of the delivery address.
We currently do not offer international shipping.
Certain remote, rural, or difficult-to-access areas may be subject to additional delivery charges or extended delivery times. Where applicable, we will communicate any additional charges or delivery limitations to the customer.
2. Shipping Costs
Shipping charges may depend on factors including:
- Delivery destination
- Product weight
- Product dimensions
- Quantity of products ordered
- Courier requirements
- Special handling requirements, where applicable
The applicable shipping cost will be displayed during checkout before you complete your purchase.
From time to time, Deytech may offer promotional free-shipping offers. Any such promotion will be clearly communicated on our website and will be subject to the specific terms and conditions of the promotion.
Unless otherwise stated, promotional shipping offers do not apply retrospectively to orders that have already been placed.
3. Order Processing & Handling
Orders are generally processed within 1–2 business days, Monday to Friday.
Order processing may include:
- Confirming your order and payment.
- Verifying product availability.
- Preparing and packaging your order.
- Arranging collection or dispatch with the applicable delivery provider.
Order Cut-Off Time
Orders received by 12:00 PM (SAST), Monday to Friday, will generally begin processing on the same business day.
Orders received after 12:00 PM will generally begin processing on the next business day.
Orders placed on Saturdays, Sundays, or South African public holidays will generally be processed on the next available business day.
Business days exclude Saturdays, Sundays, and South African public holidays.
4. Estimated Delivery Times
Once an order has been processed and handed to the courier, standard delivery generally takes approximately:
3–6 business days
The estimated overall delivery timeframe is therefore:
1–2 business days processing + 3–6 business days courier transit = approximately 4–8 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Remote-area requirements
- Public holidays
- Severe weather
- Road closures
- Courier network delays
- Peak-period demand
- Incorrect or incomplete delivery information
- Circumstances outside Deytech’s reasonable control
Where an estimated delivery timeframe is displayed during checkout, customers should use that information as the most relevant estimate for their specific order.
5. Order Tracking
Once your order has been dispatched, Deytech will provide available tracking information to the email address or mobile number supplied when placing the order.
Tracking information may take approximately 24–48 hours to become active after the courier receives the parcel.
Customers can use the tracking information provided to monitor the progress of their delivery.
If you have not received tracking information within a reasonable period after the expected dispatch date, please contact us.
Email: info@deytech.co.za
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the following information is correct:
- Full name or business name
- Street address
- Suburb
- City or town
- Province
- Postal code
- Contact telephone number
If you identify an error in your delivery address, please contact Deytech as soon as possible.
We will make reasonable efforts to correct an address before an order is dispatched. However, we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the courier.
7. Failed or Undeliverable Deliveries
A delivery may be considered unsuccessful or undeliverable where:
- The delivery address is incorrect or incomplete.
- The recipient is unavailable after the courier’s delivery attempts.
- The delivery is refused.
- The courier cannot safely access the delivery location.
- The courier is unable to complete delivery due to circumstances relating to the recipient or delivery address.
If a parcel is returned to Deytech because of an incorrect address, refusal, recipient unavailability, or another reason attributable to the customer, additional delivery charges may apply if the customer requests that the order be shipped again.
Any refund associated with an undeliverable order will be handled in accordance with our Returns & Refund Policy and applicable South African consumer protection requirements.
8. Delivery Delays
Deytech makes reasonable efforts to ensure that orders are delivered within the estimated timeframe.
However, circumstances outside our reasonable control may occasionally result in delays.
These circumstances may include:
- Severe weather
- Flooding
- Road closures
- Courier disruptions
- Peak-season delays
- Public holidays
- Remote-area delivery requirements
- Incorrect or incomplete delivery information
- Operational disruptions
- Other unforeseen circumstances
If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist and provide available information regarding the status of the delivery.
9. Lost, Damaged or Incorrect Orders
If your order appears to be lost, arrives damaged, or you receive an incorrect product, please contact Deytech as soon as reasonably possible.
Email: info@deytech.co.za
Phone: +27 79 214 1701
Please provide:
- Your order number
- Your name
- A description of the issue
- Photographs of damaged packaging or products, where applicable
We will investigate the matter with the relevant courier, supplier, and/or fulfilment provider and work with you toward an appropriate resolution in accordance with our Returns & Refund Policy and applicable South African consumer protection laws.
If an item arrives damaged, please retain the product and its original packaging until we have had an opportunity to assess the matter, unless retaining the item or packaging would create a safety risk.
10. Order Cancellations
If you wish to cancel an order, please contact Deytech as soon as possible.
Email: info@deytech.co.za
We will make reasonable efforts to accommodate cancellation requests received before the order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable process set out in our Returns & Refund Policy.
Nothing in this section limits any rights a consumer may have under applicable South African consumer protection legislation.
11. Express & Same-Day Delivery
Deytech does not currently offer a standard express or same-day delivery service.
If express, priority, or another special delivery option becomes available for a particular product, location, or promotional campaign, the applicable delivery cost and estimated timeframe will be communicated before the order is completed.
12. Shipping Information at Checkout
Before completing your purchase, you will be able to review the applicable shipping information presented during checkout.
This may include:
- Shipping cost
- Delivery address
- Available delivery options
- Estimated delivery timeframe
- Other applicable delivery information
Customers are responsible for reviewing their order and delivery details before completing their purchase.
Deytech aims to keep shipping information displayed on our website consistent with the information used for our online product listings and Merchant Center configuration.
13. Solar Systems & Installation Deliveries
For complete solar systems or orders that include installation, delivery and installation arrangements may differ from standard courier deliveries.
Where installation is included or requested, Deytech may need to confirm the installation location, system requirements, accessibility, and other relevant site conditions before installation is scheduled.
Estimated installation dates may therefore differ from standard product delivery timeframes.
Where additional site-specific work or requirements are identified that are not included in the advertised product package, Deytech will communicate the applicable requirements and costs before proceeding with such additional work.
14. Contact Us
If you have any questions regarding shipping, delivery, tracking, or an existing order, please contact us:
Deytech
VAT Number: 4460317110
Company Registration Number: 2023/501578/07
Business Address:
6 Wenning Street
Thalmen
Cape Town, 7530
Western Cape
South Africa
Email: info@deytech.co.za
Business Hours:
Monday–Friday: 08:00–17:00 SAST