Refunds & Returns Policy

At Deytech, customer satisfaction is important to us. We aim to provide a fair, transparent, and straightforward returns and refund process in accordance with applicable South African consumer protection regulations.

Returns

Return Eligibility

To qualify for a return, the following conditions apply:

Products must be returned within 30 days from the date of delivery.
Items must be unused, unopened, and returned in their original packaging.
All included accessories, manuals, labels, and packaging materials should be returned with the item.

The following products may not be eligible for return:

Custom-made or personalised products
Special-order products
Clearance or final-sale items
Products specifically marked as non-returnable

Customers should review product descriptions for any product-specific return conditions.

How to Request a Return

To initiate a return request:

Contact Deytech using the contact details below.
Provide your order number and the reason for the return request.
Once approved, return instructions will be provided.

Please note that returns submitted without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item was received damaged
The item is defective
An incorrect item was supplied

We recommend using a tracked shipping service or shipping insurance when returning products, as Deytech cannot guarantee receipt of returned items.

Deytech is not responsible for lost return shipments.

Return & Refund Information

Return Period: 30 days from delivery date
Refund Processing Time: Up to 10 business days following approval
Restocking Fee: No standard restocking fee applies unless products are returned damaged or not in their original condition
Return Method: Courier or approved return procedure
Return Shipping Label: Customer responsibility unless the product is faulty or incorrect
Currency: ZAR (South African Rand)

Refund Policy

Refund Processing

Once a returned product has been received and inspected:

Customers will receive confirmation by email regarding approval or rejection.
Approved refunds are processed within up to 10 business days.
Refunds will be issued using the original payment method used during purchase.

Please note that banks and payment providers may require additional processing time before funds appear in your account.

Partial Refunds

Partial refunds may be issued under circumstances including:

Returned products not being in original condition
Products returned with missing components or accessories not caused by our error
Items showing signs of use or damage